Privacy Policy

1. Introduction and Scope

Flecks AI (“Flecks,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the Personal Data we collect. This Privacy Policy describes how we collect, use, and share Personal Data that we collect directly from individuals when you visit our website, register for an account, or communicate with us.

Important Note Regarding Platform Data: This Privacy Policy does not apply to data that is uploaded, transmitted, or processed through the Flecks Platform on behalf of our corporate customers (“Customer Data”). As set forth in our Master Services Agreement or Terms of Service, Personal Data processed by Flecks on behalf of a Customer is governed by the terms of that Agreement. If you are an end-user of a Flecks Customer (e.g., an employee whose endpoint is monitored), please direct privacy inquiries to your organization’s administrator.

2. Information We Collect

We collect information that identifies, relates to, describes, or is reasonably capable of being associated with you (“Personal Data”) in the following ways:

A. Information You Provide Directly

• Account Registration: When you sign up for Flecks, we collect contact details such as your name, email address, job title, company name, and phone number.
• Billing Information: If you purchase a subscription, we (or our third-party payment processors) collect payment information, billing addresses, and tax identifiers.
• Communications: Information you provide when you contact our support team, schedule a demo, or sign up for newsletters.

B. Information Collected Automatically

When you interact with our website or SaaS portal, we may automatically collect technical data, including:

• Device Data: IP address, browser type, operating system version, and unique device identifiers.
• Usage Data: Pages viewed, features used, clickstream data, and login history.
• Cookies: We use cookies and similar technologies to authenticate users, remember preferences, and analyze traffic.

C. Exclusion of Sensitive Data

Per our Terms of Service, the Flecks Platform is not designed to store Sensitive Data. You agree not to provide, and we do not knowingly collect, Sensitive Data through our website or services. “Sensitive Data” includes government-issued identifiers (e.g., SSNs), biometric data, health information (PHI), or data revealing racial/ethnic origin, political opinions, or religious beliefs.

3. How We Use Your Information

We use the Personal Data we collect directly from you for the following business purposes:

• Service Provision: To create and manage your account, process transactions, and authenticate your identity.
• Communication: To send administrative information (e.g., invoices, security alerts, changes to terms) and respond to customer support requests.
• Marketing: To send promotional materials regarding Flecks features or services, subject to your opt-out rights.
• Security & Compliance: To detect fraud, secure our infrastructure, and comply with legal obligations.
• Improvement: To analyze usage trends and improve the functionality of our website and services.

4. How We Share Information

We do not sell your Personal Data. We may disclose your information in the following circumstances:

• Service Providers: We share data with trusted third-party vendors who perform services on our behalf (e.g., cloud hosting, payment processing, CRM management).
• Legal Compliance: We may disclose information if required by law, regulation, or valid legal process (e.g., a subpoena or court order).
• Business Transfers: If Flecks is involved in a merger, acquisition, or sale of assets, your Personal Data may be transferred as part of that transaction.
• Aggregated Data: As outlined in our Terms of Service, we may use and share Aggregated Data (data that has been de-identified and anonymized) for any purpose, including benchmarking and product improvement.

5. Data Retention and Security

We retain Personal Data only as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. We implement industry-standard technical and organizational measures designed to protect your data from unauthorized access or disclosure. However, no internet transmission is 100% secure.

6. Your Rights

Depending on your jurisdiction (e.g., GDPR, CCPA), you may have the right to:

• Access: Request copies of the Personal Data we hold about you.
• Correction: Request correction of inaccurate data.
• Deletion: Request deletion of your Personal Data (subject to legal exceptions).
• Opt-Out: Unsubscribe from marketing communications via the link provided in our emails.

To exercise these rights, please contact us at info@flecks.ai.

7. International Transfers

Flecks operates primarily in the United States. If you are accessing our services from outside the U.S., please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located. By using our services, you consent to this transfer.

8. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the “Last Updated” date above.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Flecks AI
6400 S. Fiddler’s Green., Suite 300, Greenwood Village, CO 80111
info@flecks.ai